Versand

2512 - Pacchis Barah
Effective Date: 23.04.2025

At 2512 - Pacchis Barah, we are committed to ensuring your order reaches you in a timely and secure manner. Please review our shipping policy below to understand the shipping process, options, and delivery expectations.

1. Shipping Coverage

We currently ship to all serviceable pin codes across India. 

2. Shipping Charges

• Prepaid Orders: Enjoy free standard shipping across India. Shipping charges applicable for international orders and are calculated at checkout.
• Cash on Delivery (COD): An additional COD fee is applicable, which will be clearly mentioned at checkout.
• Priority Shipping: Available at an additional cost. This option expedites processing and delivery times for urgent orders.

3. Delivery Timelines

• Standard Delivery: Orders are typically delivered within 5 to 10 working days within India. For International orders, it may take 10-30 days to deliver.
• For remote or non-metro locations within India, delivery may take slightly longer due to logistical constraints.
• All orders are processed and dispatched within 1-2 business days (excluding weekends and public holidays).
• In case of delivery delays beyond the expected time frame, feel free to reach out to us at info@2512.in for support.

4. Order Processing

• You will receive an email confirmation once your order is placed, followed by another email with tracking details after dispatch.

5. Order Tracking

• After dispatch, an email containing your shipment tracking number and a link to track your package will be sent to your registered email ID.
• You may also check the status of your order using the tracking link provided.

6. Address Accuracy

• Please ensure that your shipping address, pin code, and contact number are entered correctly during checkout.
• We are not liable for delays or failed deliveries caused due to incorrect or incomplete shipping information.
• If the delivery fails due to such issues, the customer may be liable for re-shipment charges.

7. Delays and Force Majeure

While we aim for timely delivery, certain factors beyond our control may cause delays, including but not limited to:

• Natural disasters (floods, earthquakes, etc.)
• Political unrest or strikes
• Courier or logistics disruptions
• Public holidays or unforeseen service restrictions

In such cases, we appreciate your patience and understanding.

8. Lost or Damaged Shipments

• If you believe your shipment is lost or has arrived in damaged condition, please contact us at info@2512.in within 48 hours of receiving the package.
• We will coordinate with our logistics partner to resolve the issue as quickly as possible.

9. Change of Address Post Order

• Address change requests after order placement will be considered only if the order hasn’t been dispatched.
• Once dispatched, we cannot modify the delivery address.

10. Contact us

If you have any questions or need assistance with your order, feel free to reach out to us:

Email: info@2512.in
Operating Hours: Monday to Saturday, 10 AM to 6 PM IST

 

International Shipping & Delivery Policy – 2512 (Pacchis Barah)

We’re excited to bring 2512’s consciously crafted essentials to wardrobes around the world. Every piece is shipped with care from India to your doorstep, no matter where you are.

Below is everything you need to know if you’re ordering from the Middle East, North America, or Europe.

Shipping Timelines

Please note: Delivery may take longer during public holidays or due to customs clearance procedures.

Shipping Charges

• Shipping charges are calculated at checkout based on your delivery location.
• Free international shipping is available on orders above INR 12,999 or equivalent in USD / EUR / AED.
• Customs duties, taxes, and VAT are not included in product prices or shipping fees.

Customs Duties & Taxes

We ship all international orders on a Delivered Duty Unpaid (DDU) basis. This means duties and taxes are levied by your local customs office and are payable by the customer at the time of delivery.

Here’s a breakdown by region:

Middle East

• UAE: 5% VAT + 5% customs duty (Emirates ID may be required for clearance)
• Saudi Arabia: 15% VAT + 5% customs duty

North America

• USA: Orders under $800 usually arrive duty-free. Above $800, approx. 16.5% duty may apply.
• Canada: 5–13% GST/HST (based on province) + approx. 17–18% duty on clothing.

Europe

• UK: 20% VAT; orders below £135 may not attract customs duty.
• Germany: 19% VAT + approx. 12% duty.
• Switzerland: 7.7% VAT; duties based on weight and product type.

Order Tracking

• You’ll receive a tracking link via email within 24–48 hours of dispatch.
• If you don’t receive it or your package is delayed beyond 20 business days, feel free to reach out to us at info@2512.in.

Returns & Exchanges (International Orders)

As a small-batch, sustainable brand, we currently do not accept returns or size exchanges for international orders.

However, in the rare case your item arrives damaged or defective:

1. Email us at info@2512.in within 48 hours of receiving your order.
2. Include your Order ID, clear photos, and a brief description of the issue.
3. Upon approval, we will issue a full refund.

Please note: We do not offer reverse pickups for international shipments due to high logistical costs.

Before You Order

• Please ensure all shipping and contact information is entered correctly at checkout.
• If duties or taxes are refused upon delivery and the parcel is returned to us, shipping fees will not be refunded.

For any further queries, feel free to write to us at info@2512.in — we’re here to help.